can't understand the label cost

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Dear Ebay,

In our lastest order, order #04-10858-40162, we sold a small LED light, the listed price is $19.88, but the shipping label cost deducted us $31.72! Just a small LED light, why the shipping cost is much higher than listed price? We sold one piece, owe Ebay $15.08. We really can't understand. We need your help to double check this cost.

savephace

21 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

wooden_flower

Mentor2 years ago

74092 View listings

You have to check the label that you purchased -we can not see it. It is based on the weight and dimensions you entered, and the service you selected. You offered free shipping, so we can't even see what you intended it to be.

When you buy a label, you are shown the cost before you complete your purchase. When it looks wrong, go back and start over.

If you have not shipped yet, I would void the label and purchase a new one. If you have already shipped, it is too late to change it.

Go to Manage shipping labels - opens in new window or tab.
Find the item you'd like to void the shipping label for, then from the Actions column, select More Actions, and then select Void.
Choose your reason for voiding the label. If you want to, you can add a message for the buyer.
Select Void shipping label.