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Can't Speak to a Rep for Help
Summary: kenroginski expressed frustration over difficulties in getting support for a sale. Despite repeated attempts, they faced long wait times and were unable to speak to a representative. They are concerned about a possible refund due to these delays and seek assistance in connecting with a real person for a resolution.
Hello - I have a problem with a sale. It was very difficult to get to this point, but the Automated Assistant FINALLY allowed me to speak to a rep. The message stated that someone would call in about 2 minutes. I waited 40 minutes. Then I tried again. The same thing kept happening. Now I get a message that the buyer will be refunded due to this delay. I don't want advise on what to do since this is a small issue that can easily be fixed but I cannot do this until I can speak to a real person. I have been trying to reach someone for days.
arraus
Mentor3 weeks ago@kenroginski
Easiest way I've found is by using the Chat option, instead of call, then type "AGENT" in the message to get a live CS agent (not the AI bot).
I hope that helps and you can get it resolved!! Frustrating