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Can't ship overseas, even though EIS is enabled and I have no specific shipping restrictions toggled
I am a US seller with an item for sale. A buyer from Australia wishes to purchase the item, but they say they can't purchase as the item as it can't be shipped to them. I am enrolled in the EIS program with no restrictions, and the specific item listing does not have any shipping restrictions toggled "on".
I'm at a loss as to why this is happening, and I have shipped other items overseas (including Australia) through the EIS program with no issues.
Is there another shipping option that is over-riding the EIS setting, perhaps?
Thanks!
3 comments
mr_lincoln
Mentor8 months agoHi @vtduc
The item could be restricted from shipping to that country or the package size exceeds the EIS limits. Those two reasons come to mind.
Here is a link to the eBay Help Page on Policies on restricted or prohibited items – overview | eBay
vtduc
OP8 months agoThank you for the reply - the item is a small package and not of a restricted nature
(motorcycle dashboard assy), so I don't think that is the issue.
dryophelia
Mentor8 months ago@vtduc
I looked at a handful of your listings. Only half of what I saw shipped outside the USA.