cant return defective item

Question

Bought food processor that is defective and eBay doesn't give me a way to return and get money back

twinkling.smile · Answer

@elainenagy39

Ebay protects your purchase for 30 days after the estimated or actual delivery date or within the seller's stated returns window, whichever is longer, through eBay's Money Back Guarantee.

Prepare yourself for a return. Start with opening a return request for an item that doesnâ€™t match the listing, or it arrived faulty or damaged.

This is your guide after receiving a problematic item (or an item you just want to return).

https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041

From the problematic item, you have to make pictures and upload them.

The seller has to provide a return label. Or send shipping money, before you return with tracking.

The seller has to provide a clear return address.

Ask eBay to step in, if the seller doesn't cooperate. You can do that 3 business days later.