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Can't request return due to prior claim
I recently purchased a Samsung Galaxy Note 20 open box unlocked phone. The seller claimed shipment went out on April 10. By April 13, I looked up tracking on USPS site and it said item was still in "pre-shipment." Sent seller an email. They claimed they did ship item and didn't know what was going on. By April 16th, the date I was supposed to have gotten the phone, nothing had changed, so I emailed again. Seller told me to file an "item not received" claim. On the 17th, I did.
I was upset about the way the seller seemed to not care, and the fact that ebay no longer has any customer service. So I went to PayPal and filed a claim that the item had not been received. I was not aware that would automatically close the ebay claim.
On April 18th, I went to my POBox and --SURPRISE-- the phone was there delivered... and STILL showed online as "pre-shipment." I contacted PayPal and let them know I was embarrassed like crazy and to please close the claim.
Unfortunately, once I tried to activate the phone, I found out it is NOT unlocked as stated on auction listing. So I try to begin a return, but CANNOT do so because, according to ebay, there is another claim going on. How can this be overcome?
Thanks
twinkling.smile
·2 years ago@luisbode
I suggest to contact eBay. Make here a choice for a chat or a call to you: https://www.ebay.com/help/eua?id=5275&mkpid
even better, go to https://www.ebay.com/help/contact_us?id=4191&st=10
Add ‘agent' in the chat box that popped up.
Answer questions if showing up.
Find the agent, maybe under "More actions".
luisbode
OP2 years agoThank you!