Can't reply to a message

Question

I am not able to reply to a message from a potential buyer. Ebay says its after hours to help?? Anyone else having a problem with replying to a message??

eburtonlab · Answer

@tjmajyar

Try going to the user's feedback or profile page and using the contact link there to start a new message.

If you have messages from members forwarded to your email address, try replying directly to the email rather than using the blue "reply" button in the message body.

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

Try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/