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Can't relay or get contact, location information to/from seller for an in-person pickup
Hi there. I haven't been on ebay in a decade but turns out something I wanted was on sell here, large and heavy so pickup is the only option. Forgive me if I don't know better but it seems the guy isn't receiving my messages and apparently sending contact info through the messaging system also isn't allowed. This makes no sense to me. How am I supposed to go pick up an item if I can't get this vital information. I thought the seller was ignoring me and I guess the perceived messaging issue is is making me look like a disrespectful idiot.
Hopefully @kephil_6663 sees this and knows I'm not ignoring them.
4 comments
wooden_flower
Mentor2 years agoHave you purchased and paid for the item? If you pay through eBay checkout, then there is no issue exchanging contact information.
khbo9910
OP2 years agoThanks for the reply. I think I did, I just looked and the payment shows up in the eBay system but I paid through Google Pay (my first time using that). I'm going to contact eBay customer service, the seller simply keeps asking when am I going to pick it up which is why I think he's not getting any of my messages and I got a few notifications including one outright blocking of sending saying I'm forbidden from putting contact info within.
wooden_flower
Mentor2 years agoGooglePay is not causing a problem, since eBay offers it.
Have you tried sending the seller a note just saying you would like to know if he is receiving your messages? Usually the message will go through, just the contact info removed. It would be good to know that he can/will respond to your message.
Did you receive the pickup codes in your payment confirmation email? I'm wondering if the item is set up correctly. What is the item #?
khbo9910
OP2 years agoThe seller saw this post, messaged me here and was able to see my reply. On the main platform none of my messages were getting through but it's rectified now. Prior to that yes I did inquire if they could see mine and ultimately sent screenshots as proof, which they now have. I do have the pickup code. As this issue is resolved, no thanks to eBay itself, I'll politely refrain from giving the item number. Thanks for all the help and suggestions though.