Locked
Discussions in this board are limited to the original poster and Community Mentors
can't match up order number (Order number: 01-13381-52205) with authorized return number
Cannot link login/password with account and so can't match up order number (Order number: 01-13381-52205) with authorized return number (Return ID: 5297805602)
3 comments
eburtonlab
Mentor1 year ago@todeann0
Make sure you are not signed in to a different eBay account than the one you used to make the original purchase.
If you purchased as a guest, sign out of your current eBay account to use the link in the email you received from eBay regarding the guest order, or else open that link in a private or incognito browser tab.
todeann0
OP1 year agoTried this and not working. Assume I made purchase as 'guest' and can't get back there (also, have no idea what a 'private' or 'incognito' browser looks like).
eburtonlab
Mentor1 year ago@todeann0
If you purchased as a guest and have an email regarding the order with an "order details" link, you should be able to sign out of eBay entirely in your browser and then use the link to see the order details. If you are using a mobile device and have the eBay app set to open eBay browser links automatically, you may have to sign out of the eBay app as well.
If none of that helps, you may need to contact eBay directly for more assistance with your order.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, that may be for several reasons; a location outside of North America, VOIP phone, and call blockers (personal or that of a service provider) are often issues.
Try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/