Can't get to a representative

Question

I have 3 messages from ebay regarding items that have been removed by ebay. I have paid for all three. The link in the emails for requesting a refund does not work. I have called and tried to deal with the automated assistant who cannot/willnot connect me with a living person. It is Saturday afternoon - I am told my call is outside business hours and disconnected. I have been an ebay member for 23 years. WTAF?!

eastlaneave · Answer

@beastiesfirst

I am sorry this happened. You don't need to call anyone to get you refund

eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210

Here is how to formally request a refund of your full payment for an item that didn't arrive.

1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase

- View Order Details

- Check the Estimated Delivery Date for your purchase, and

- Check the tracking for your purchase

When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):

2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042

(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)

You will be able to select whether you want the Item or a Refund

-- You have 30 days from the estimated delivery date to open a case)

3) You can check the status of your case here:

https://www.ebay.com/help/ip?topicId=4667

The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the seller doesn't respond after 72 hours, ask eBay to Step In. You must do this before 21 days after the case was opened.

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That incoming phone number is never answered, the only way to talk to someone is to battle the AI bots, but in this case, just do the above steps.

Let me know if you have any more questions, I am happy to help.