Cant Get Through AI and Need Help from a Human

Question

After 30 years and 100% positive feedback, I'm about to stop shopping here.

I can't get thru the AI to speak to a human at ebay.

Need real help for multi issues.

1) 8 items never arrived. I file a request for help, and never heard back. I requested ebay step in, again no help. Ebay just closed the request and never helped or responded with help.

2) Seller sent very damaged items . Then offered a partial refund which I accepted. Never received any refund and seller slandered me in feedback.

3) Seller very senile. 3 separate orders, all messed up or missing. Asked ebay for help. They again closed it out, me losing $40.

4) Seller sent damaged clock which wasn't even the clock I ordered, when I contact him, he starts being flippant and calling me a con artist. I Can't Get past the AI for help .

ferncliff-39 · Answer

Try this to request a call back -

https://www.ebay.com/help/eua?id=5275&mkpid

Of if you use social media, reach out to the agents there, they are very experienced:

Only use Private DM or PM Messaging - do not post your account info publicly.
Give them your User ID, your real name/address/country, the email attached to your account, Item #, Case # if applicable, and explain the issue in detail.
They usually respond in a day or two.

https://x.com/askebay
https://www.facebook.com/ebay/
https://www.instagram.com/ebayforsellers/

eastlaneave · Answer

@jewelsofnile

I'm sorry that happened.

You can always some here to ask for advice and help. I am going to address each point with the information I have, and then at the end give you help to reach customer service.

1) 8 items never arrived

Q. Was this the same seller? Q Did the item show delivered on eBay, but you got no package?

2) Customer service can check on the refund

I can't see your feedback it's set to private, so I can't see what the seller said. Sellers are NOT allowed to leave negative statements in buyer's feedback. Customer Service should be able to help with that if it's recent feedback

3) I would need more information about this one

4) Wrong Clock -

You should open a Return Request. The reason could be "Damaged or Defective Item", "Missing Parts & Pieces" OR "Different from what I ordered > Didn't Match Description" if the item you got was not what was shown and described.

You can open your return request here. Just click the photo and follow the instructions.

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041

You will be able to print a label from here https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066

-- You can check the status of your case here:

https://www.ebay.com/help/ip?topicId=4667

-- Here is a help page where you can learn more:

https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667

Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.

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eBay doesn't have an incoming phone line for either buyers or sellers. However, you can have eBay call you, here
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.