Can't get return started, money back or talk to ebay

Question

I made a purchase late January of a LED nail lamp. It is faulty. It gets very hot to the point I need to pull my hand out. LED lamps don't do this.

I contacted the seller MULTIPLE times. I wrote a bad review. No response ever. I told them I think its faulty and I want to return it. I spend over $150 on this.

Now when I click the return option, it tells me I'm past the return window. Contact the seller. But I HAVE and continue to! I cannot get my money back. Everything I'm trying through ebay help is not helping. I'm continuously running in a circle.

Can anyone provide advice? Because contacting ebay just makes me try to subjt a return that won't let me and the seller won't respond.

lady_madonna · Answer

Ebay cannot assist you since Ebay's Money Back Guarantee is valid for 30 days from date of delivery . Contact the payment source you used to pay for the item.

inceptions · Answer

Hi @mrs.m.2015

As you've already been informed, you are past the return window for help with eBay. Contacting them will not change that.

At this point, check with your credit card company to inquire about a chargeback.