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Can’t get payment from ebay
I sold a purse. Payment was made but eBay is not releasing the fund so even though I update my account information and they verified it. They don’t provide a reason. They just keep saying they ran into problems. How do I reach a live agent?
4 comments
disneyshopper
Mentor1 week agoYou appear to be an infrequent seller, therefore, ebay can without your payouts for up to 31 days. They want to be assured that the funds will be available if the buyer files a case. As you continue to make sales, ship quickly, leave feedback, ebay will shorten that hold period.
comics-scifi-collectibles
Mentor1 week ago@blueskies4ever Getting past the bots to contact an agent can be tricky. I have heard from other sellers that this method worked>
You will need to contact eBay customer service for assistance from #3
However I recommend checking a few things as eBay will NOT tell you what doesn't match for security reasons.
1. Verify that the name and address on your eBay account matches your brick and mortar checking account and government ID EXACTLY. I had to had my middle name to my eBay account so it would match my checking account and drivers license.
You will need to provide your SS#. You can not use a PO box for your registration address as seller but you can use it for your ship from and to addresses.
2. Make sure the ACH routing number is the correct one to use for these type of deposits. Verify this with your bank.
3. Contact Customer service
Click this link> https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814
Then Type Verify Checking account in the chat bot box on the lower right. (Do not add any additional information)
Then AGENT after the bot responds. You might have to repeat those steps.
blueskies4ever
OP1 week agoThank you!!
krazzykats
Mentor1 week agoScroll around until you see have an agent call you.
eBay Customer Service