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Can't Get Any Help From EBay
Summary: jstam427 expressed frustration with not being able to receive assistance from eBay. There were no responses in the discussion, leaving the issue unresolved.
I purchased an item that cost approximately $800. It was an Lexus auto part that the seller advertised to have been rebuilt. When I opened the box, I emailed the seller and questioned the seller's claim as it appeared to be a part that was simply removed from an old vehicle and sent to me. When I installed the part, it did not operate so I took the vehicle to a Lexus shop and they confirmed that it was not functioning and that they agreed that it had not been rebuilt. After arguing with the seller and letting them know I would report them to EBay, they agreed to refund my purchase. All of this took longer than the 30 day EBay guarantee.
So when I try to start a refund, the system says that it cannot find my purchase...??? The purchase number shows in my purchases but not when I start a return request...It says there are no items that match my search!!! I have written to EBay customer service 4 times and I get the same "canned" response to start a refund with a return request. When I reply to their emails that I am unable to start a request, there is no reply back from EBay and so here I am out $800 because EBay does not apparently provide any live support. I also spent $120 to have the part checked out....I bought a new part for $1,500 from a dealer, installed it and it works perfectly so it wasn't anything but a dishonest seller....Any Ideas?????
