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    • Buying & SellingChevronRightIcon
    • Ask a MentorChevronRightIcon
    Can't find a way to reflect my Ebay problem. Purchase history does not show ithe item. Help!
                     

    Cannot ask Ebay to step-in since the item does not show up in myPurchase History. 

    jos_125577
    jos_125577
    47View listings
    Posted 2 years ago·Last reply 2 years ago
                                           
             
    2 comments

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    disneyshopper

    disneyshopper

    Mentor2 years ago
    8654View listings

    Is it possible you made this purchase as a guest?

    Purchases made as a guest are separate from purchases made as a registered member (that is why it is not in your Purchase history). You will need to sign in using the email address you used as a guest along with the PASSCODE that ebay sent you. Then you should be able to file a Returns Request or an Item Not Received.

                                           
    eburtonlab

    eburtonlab

    Mentor2 years ago
    5541View listings

    Is it possible you made the purchase using a different eBay account? Or as a guest?

     

                                           
                                                                                     
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