can't find a merchant

Question

I made a purchase, my account was charged and I never received the item, now I can't find the merchant

Unknown · Answer

@nygnyyfan

If you already paid for the item, please follow these steps:

Wait 10 days for the item to arrive.
If you haven't received it within 10 days, please let us know your item hasn't arrived.

If you receive your item, but want to return it, you can request a refund.

If you're having trouble finding the item you bought, read our article on finding a listing.