cAN'T CONTACT SELLER ABOUT DEFECTIVE ITEM

Question

bOUGHT 2 KIDDIE FIRE EXTENGUISHRS AND THEY ARE BOTH ABOUT FIZZRD OUT TO THE RED ON THE GAUGE. cAN'T GET THROUGH TO THEM. eBAY RETURN POLICY NEEDS A PIC OF THEM .i NO LONGER HAVE A DEVICE TO TAKE A PIC. i'M AN OLD MAN WITH A FLIP PHONE AND NO SKILLS.cAN'T GET THROUGH TO ANYONE.HOW DO YOU GET TO SOMEONE ON E BAY.WISH I WOULD HAD BOUGHT THEM LOCALLY. GETTING MAD

eburtonlab · Answer

@092153

If you can, use the picture from the original listing to submit your return request.

If you are unable to submit the return request online, request a call back from eBay and see if you can get customer service to start the return request for you.

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

Or you can try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/