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Can't contact Ebay
How do I contact Ebay to raise a dispute? The chat bot is pathetic. If I request a call back it only gives me the option to put in a USA or Canada number but I am in Australia. I found two Australian phone numbers on a google search but neither of them answer. At a loss how to contact them. Do I need to raise a dispute with the government fair trading? I can't find any other way to resolve this. Thanks.
3 comments
lady_madonna
Mentor1 year ago@david510
This is the Ebay U.S. site. You will need to use the Ebay Australia site to seek assistance.
https://www.ebay.com.au/help/home
https://community.ebay.com.au/
https://www.ebay.com.au/help/call_us?type=ContactUs&topicId=4000
david510
OP1 year agoThanks for the reply. I have been trying to resolve this for months and have not got anywhere. I have tried your link but they will not talk to me as I have not purchased anything in the last three months.
mam98031
Mentor1 year agoOn each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home