can't contact anyone at eBay to help solve an on-going issue

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can't reach anyone at eBay, I buy and pay then

tracking not found - order not found - history missing - no product ?

can't even report this issue, or get any help at all. the AI can't understand without information.

so did a screen shot when I next ordered, the order I'd and tracking number never showed up

and zero history, except I now have a screenshot. tried to change my account info but can not.

the history that does exist is incomplete. only option I can see is quit eBay and change my bank accounts.

all ready changed my bank accounts but still not assistance from ebay. I can't even report this problem

wwway_3647

37 View listings

Posted 1 year ago·Last reply 1 year ago

1 comment

eburtonlab

Mentor1 year ago

5541 View listings

@wwway_3647

Is it possible you made that purchase using a different eBay account? Or as a guest?

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

If you are unable to get a call back, that may be for several reasons; a location outside of North America, VOIP phone, and call blockers (personal or that of a service provider) are often issues.

Try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/