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Can't contact an associate at Ebay to resolve issue - pickup code does not work
I sold a fancy cd player on Ebay and the customer asked to do a pickup. (that was an option). Customer made payment and when they arrived I scanned their qcode. That didn't work. So I entered the six digit pickup code and that didn't work. So now, the item appears as undelivered. It can't be marked as shipped because it was to be picked up. I've spent hours trying to resolve this issue. I see no way to get to an Ebay associate for help. I've been selling on Ebay for 20+ years. For all the money Ebay makes from my account can't they at least offer me technical support!
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2 comments
jedreem
OP1 year agoThanks for your assistance! Was able to get through to an Ebay representative. They couldn't give me the correct pickup code, so I have to go back to my buyer and try again to get he correct 6 digit code... So not exactly resolved at this time.
eburtonlab
Mentor1 year ago@jedreem
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, that may be for several reasons; a location outside of North America, VOIP phone, and call blockers (personal or that of a service provider) are often issues.
Try contacting eBay via social media:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/