Can't cancel shipping label?

Question

Hi, the package I wanted to send is larger than the ebay "medium" parcel so I had to do a separate shipment. Ebay now won't let me cancel the original shipping label - how can I get this money back? Thanks,

mr_lincoln · Accepted Answer

Hi @sam_downe

I see you are located in the UK, this happens to be the US eBay Community and some processes and procedures vary between the two eBay domains. Here is a convenient link to the UK eBay Community. You will be better served by asking your question(s) there: eBay UK | eBay Community

eastlaneave · Answer

@sam_downe

This is volunteer help on eBay.com in the USA.

You'll want to connect with UK help.

You can connect with fellow buyers and sellers on the eBay UK Community pages here: https://community.ebay.co.uk/forum/member-to-member-support-26/

Here's how to contact eBay UK customer service.

1. CLICK THIS LINK: https://www.ebay.co.uk/help/eua?id=5275

2. Request a call back, Monday to Friday 8:00 am to 10:00 pm, Saturday and Sunday 9:00 am to 6:00 pm