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Can't appeal a return decision
I placed an order on a Sunday evening. 31 minutes later I cancelled the order. The next day, it was shipped anyway. Later the cancellation request was denied. The item arrived today, a week and a half later. The box is crushed and bent. It was a head gasket kit for an engine. I took pictures and uploaded them for the seller to see. I asked them for an RMA return label and for a refund. The seller messaged back that I have to deal with the shipping company and eBay for this. When I attempt to have eBay help me with the issue, it keeps auto-responding that the case is closed and that I can't appeal.
Now it looks like I am out $105.00. Does anyone know of a number or email address I can use to contact a person over this issue or am I out of luck?
lady_madonna
Mentor2 years ago@blackbcg1
If Ebay is stating the case is closed, then there is nothing more you can do through Ebay.
File a dispute through Paypal if you used Paypal, or contact your payment source.(credit card, etc.)
blackbcg1
OP2 years agoThank you for your reply *lady*madonna.
I did call customer support after I posted here and explained to them that the seller closed the case before the item arrived damaged. So, after a little persistence on my part, they opened up a new case or reopened the old one (not sure which), and ended up giving me a full refund. I am not sure if the seller will email me a return label or not. We will see.
I am glad ebay resolved the issue.