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Cannot stop "This one hasn’t sold yet? Let’s change that" emails
Summary: A participant inquired about not being able to stop receiving emails with the subject "This one hasn’t sold yet? Let’s change that." inceptions responded but did not provide further details or a solution. The discussion remained incomplete without actionable advice.
I have been an eBay member for 22 years. I have sold hundreds (well, dozens) of items. I currently have a niche selection of ~6 books for sale. They are priced higher than other sellers.
Every month, on the exact same day of the month, I get an email, subject "This one hasn't sold yet? Let's change that". I DO NOT WANT THESE EMAILS. I am perfectly aware of my selling status, I do not need eBay emails cluttering my inbox.
OF COURSE, I have checked my "communication preferences". I have checked all my account settings. I have contacted Customer Service on no fewer than 5 occasions (thrice receiving a ticket number that has gone nowhere, and thrice receiving a customer service transcript of my complaint). This problem persists.
I know many of you will say to just delete the email. To mark it as spam, etc. While I appreciate your effort to fix this problem for me: this is eBay's doing. I have communicated -VERY CLEARLY- my desire when/how to be contacted, and they continue to violate that. There are no options (ahem, sorry, "communication preferences") left to edit. Customer service gets me nowhere. Clearly this is a glitch in their machine (perhaps from me being such an old account holder?)
I see from the forums this has happened to others, without resolution (@@spike3333)
Any advice (aside from 'delete the email', 'ignore it', 'mark it as spam') would be very helpful. I would like eBay to take the concerns of its members seriously, and it seems that they cannot (/will not?) toggle a back-end setting to stop sending me reminders about my in-stock items.
inceptions
Mentor4 months agoHi @mofomoer
This is not a glitch, it's a "feature" in eBay's mind.
There are millions and millions of sellers on eBay. There is no back-end toggle that eBay can flip that applies only for this notification sent only to you. eBay could add the option to Communication Preferences, but since it's would be so low-priority, it's not likely it would be done anytime soon. It doesn't look like they are soliciting any feedback on that page either.
If you don't want to take the simple suggestion for the action every other seller is using, your other option is to end the listing. That way, you won't receive any emails about it. Personally, rather ending the listing, I would focus on what's important in life and just delete the emails without a single thought, but that's just me.