Cannot start a return on item

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I purchased a hard disc drive that is faulty. When I try an initiate a return it says the item has been deleted due to a policy breach and it won't progress past my explanation of what it wrong with it. I wanted to contact ebay but I can't find their contact number!

frme63

540 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

eburtonlab

Mentor2 years ago

5541 View listings

See here for how to deal with an item that has been deleted:

https://www.ebay.com/help/selling/listings/creating-managing-listings/removed-hidden-listings?id=465...

"What happens if I bought something from a seller who's been removed from eBay?

If you haven't paid for the item, you won't need to. The item should've been removed from your purchase history. We encourage you to look for a similar item from a different seller.

If you already paid for the item, please follow these steps:

Wait 10 days for the item to arrive.
If you haven't received it within 10 days, please let us know your item hasn't arrived.

If you receive your item, but want to return it, you can request a refund."