cannot send invoice

Question

How to get a customer service real person?

comics-scifi-collectibles · Answer

@jellybellyjewels You can only send invoices before an item is paid for.

You can not send invoices for eBay International Shipping Program or Authenticity Guaranteed items.

You can do a work around to combine the order for eBay International Shipping Program.

This is what I do>>>

Ask the buyer NOT to pay until all auctions are ended. Make sure you don't have auto unpaid cancelation set up for too short of a time OR add the buyer to your exemption list.

Auto Unpaid> https://www.ebay.com/Cancel/Preference/UnpaidPurchase

Exemption list>   https://www.ebay.com/bmgt/ExemptBuyers

Then let your buyer know how you will combine the orders....

Cancel all of the sales as problem with buyers address.

Relist combining ALL of the items into ONE Buy It Now listing. This can only be done if the items are similar and from the same category due to customs regulations.

To save time so you don't have to take new pictures these are the steps to save a copy of the photo from the listing. First go to the listing and click on it to open the main photo. Next use the snipping tool or screen shot to save a copy of the photo. ( right click to save a copy of the image no longer works on eBay's site)

Then you can just add the saved photos to the new listing.

eburtonlab · Answer

Some info about sending invoices:

https://www.ebay.com/help/selling/selling-getting-paid/issue-invoice-combining-payments?id=4139

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link between 5am to 9:30pm Pacific Time:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

If you are unable to get a call back, try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/