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cannot provide information needed to seller!
I purchased a timeshare vacation as I have done many times in the past but this time Ebay is blocking my ability to provide the needed information for the seller to make a reservation in my name i.e. phone number, email address. I have already paid for the item so Ebay got their money but without the contact information the seller cannot make my reserveration. How do I resolve this with a live agent and why is it so ffffing hard?
14 comments
eastlaneave
Mentor5 months ago@rapaloosa
Any new updates?
rapaloosa
OP5 months agoI think we successfully circumvented the system with some creative wordsmithing.. however it shouldn't have had to be that. Ebay should either allow those types of listings and make the transaction as it should be or not. Next time I'll just book through another service rather than buying from Ebay.
eastlaneave
Mentor5 months ago@rapaloosa
I am glad you got through the system.
jonathanbrightlight
·5 months ago@rapaloosa
Can you confirm what exactly is happening when you try to send the information? Do you get a message popping up on the actual message window saying it won't let you send it, or is the seller telling you he's not getting it? Also, if you try with just one piece of your information (just the email, or just your phone number), does that change anything?
rapaloosa
OP5 months agoNothing works even separating out the email and phone... this is the message i am getting-It appears your message contains contact or payment information which is not allowed under our Member-to-member contact policy. For the safety of our users, all communication and payments must remain on the eBay platform. To arrange a local pickup or drop off, wait until after the payment has been completed.
Payment was completed yesterday.
eastlaneave
Mentor5 months ago@rapaloosa
Did you contact eBay through Instagram as I suggested?
They can confirm that your messages are going through.
The order number won't help me, I need the eBay Item Number for the listing
The eBay Item Number is in the URL and in Order Details in Gray, under the title on the website
On the app, it's easiest to find in the 'About this item' section of the listing.
rapaloosa
OP5 months agoI am an old woman and I don't do Instagram. It shouldn't be this hard when I just wanted to make a purchase
eastlaneave
Mentor5 months agoI understand. I am a volunteer trying to help you.
✓ In order for me to provide more help, I need the eBay Item Number.
✓ You can contact eBay Customer Service and ask them to look at your messages and confirm if the message is going through, even though you see a message saying it didn't go through.
If you don't want to use instagram, that's ok, you'll have to request a chat (typing) or a call back again.
✓ Personally I have begun to wonder if the seller isn't planning to give you the reservation. That's why I want to 1) see the listing 2) have you contact eBay again to ask if your messages are going through.
If the seller isn't going to give you the reservation, then I can help you file for a refund through an Item Not Received case
eastlaneave
Mentor5 months ago@rapaloosa
Do you mind sharing the eBay Item Number for the listing?
Tomorrow morning, use eBay's social media customer service to get assistance
- https://www.instagram.com/ebay/
Just sent a private message to the page explaining what happened.
rapaloosa
OP5 months ago10-14383-65427 - this is the order number.
This is absurd. they shouldn't even let people list things that require more information if they aren't going to let us communicate AFTER payment was received through ebay!
eastlaneave
Mentor5 months ago@rapaloosa
The system shouldn't be blocking your phone number and email address after you made a purchase. I don't know what the issue is.
Are you able to send any message to the seller?
-- How to Have eBay Call You --
There is no incoming phone number for buyers or sellers. If you want a call back from eBay Customer Service, here is how to get a call:
Start at an article close to your question (you can look from here: https://www.ebay.com/help/home)
Scroll to the Bottom of the page similar to your question
1) Click "Contact Us" or the ? then:
In the CHAT WINDOW
2) Type "I need help"
3) Click "Selling" (or your topic)
4) Type "Agent" in the chat window
5) You may need to click "Something Else" or "More Options" or type "Agent" a few more times
6) Click “Have Us Call You” (or "Chat with an Agent")
-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.
rapaloosa
OP5 months agoyes just had a very unsuccessful chat with an agent who informed me that buyers and sellers cannot share contact information even after the sale anymore. Like, seriously? SO how are they allowing sellers to sell vacations that require that information if you can't give it? I am incredibly angry right now because I spent $500 and now the guy can't even put the reservation in my name, phone, email, etc
momtoabeautifuldaughter
Mentor5 months agoTo me it sounds like the eBay rep was wrong as long as this was listed in the category above
eastlaneave
Mentor5 months agoI can confirm that, unfortunately, the agent was mistaken.
Buyers and sellers can exchange contact information after sale. That policy is unchanged.
I am sorry you are having difficulty getting the reservation from the seller.
use eBay's social media customer service to get assistance today. I have better service this way than by phone.
- https://www.instagram.com/ebay/
Just sent a private message to the page explaining what's happening.