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Cannot make payment verification process does not accept chosen pictures ecaptcha.
Never had issues what is up?
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Locked
Discussions in this board are limited to the original poster and Community Mentors
Never had issues what is up?
eburtonlab
Mentor1 year agoRepeated Captcha requests or failures might be a sign that your browser is having problems saving cookies properly, or else a sign of a network issue. Using a VPN or a hotspot, or certain kinds of privacy software might also cause some issues.
Make sure your browser is up-to-date and has JavaScript enabled (and not blocked) and that cookies are not being blocked:
https://www.whatismybrowser.com/
Try using a different browser or a private or incognito browser window and see if you run into the same Captcha issues. If not, try manually erasing just your eBay cookies manually in your original browser.
If you are using an ad blocker, try temporarily disabling it to see if that makes a difference.
Try an alternative link to sign in to rule out an issue with a particular link:
https://signin.ebay.com/ws/eBayISAPI.dll
If you are using a mobile browser, try changing to a different browser mode: mobile, classic or desktop. Try a desktop browser or a mobile browser in desktop mode.
Or try using the eBay app.
If you contact eBay directly, mention ALERT15299 to have your account added to the open ticket.