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Cannot log in
I have reset my password and it keeps telling me 'invalid request'.
3 comments
Locked
Discussions in this board are limited to the original poster and Community Mentors
I have reset my password and it keeps telling me 'invalid request'.
eburtonlab
Mentor9 months ago@brandi1976
You seem to be signed in and posting here using this account. Can you go from your community page to your My eBay page using the link when you click on your profile page icon in the upper right?
What browser are you using? Any difference if you try another browser? Do you have more than one eBay account?
brandi1976
OP9 months agoI have just one account, and yes, i seemed to be logged in to post here, but when I click on my ebay it makes me log in again and then tells me that message. And I have tried to log in via chrome and the app. I changed my password once already, too. It just keeps telling me invalid request or whatever.
eburtonlab
Mentor9 months agoTry another device to rule out a device issue.
If possible, try another network connection to rule out a network connection issue, particularly if you are using a VPN, hotspot or Starlink network.
If none of that helps, try contacting eBay via social media direct message.