Cannot get past image captcha?

Question

Most times now when I go to cart, check out, view history, track order, I get these stupid picture captchas often containing absolutely ridiculous and confusing images.

After many many attempts, I am able to get to one a little simpler, and most of the time it still fails.

Here is a simpler one right, flower at 3 corners, but maybe the bottom left is not quite right, so it still often fails. This is on multiple devices and multiple browsers so I am sure nothing I have is the problem.

2024-04-29 12_44_06-Security Measure.png

eburtonlab · Answer

I don't think most users are encountering that. Typically I only see such Captcha verification screens immediately after erasing my browser cookies and signing in to eBay once again.

Are you using a VPN or a hotspot? Privacy software like Ghostery or Disconnect?

Any of those can potentially cause verification issues.

If none of those things apply, your browser may be having issues saving or updating your eBay cookies. Blocking all cookies, blocking third party cookies, blocking scripts or using enhanced tracking protection might cause such issues. Try changing your settings or try another browser without those settings to see if you avoid Captcha issues that way.

If another browser works better, try manually erasing your eBay cookies in the original browser once; that might help if the problem was with a blocked or corrupt cookie, but if you are having problems with multiple browsers or devices the issue may be with your particular settings or your network.