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Cannot get an ebay Agent to assist with refund.
The automated chat system for ebay sucks.
I need to talk to a real person.
I bought an item from a seller months ago and just got around to installing it. I discovered it is faulty. The automated system will not offer support to request a refund, but the seller said he WOULD refund the product if I create a ticket.
What do I do?
3 comments
comics-scifi-collectibles
Mentor5 months ago@felixthecat86 I am sorry but the eBay Money Back Guarantee is only 30 days from the date of delivery. An eBay agent can not extend this for you or they would have to extend it for everyone.
A seller can not refund a buyer from their eBay account even if they want to if it's past 90 days from the date of purchase.
You would start a return request case here> https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041 As I said though it is too late.
Your only option now is a chargeback with your payment method if the seller is not refunding willingly. Your payment method can force a refund from the seller.
felixthecat86
OP5 months agoIts wild that the seller is willing to do it but ebay won't.
comics-scifi-collectibles
Mentor5 months ago@felixthecat86 As I said the seller CAN refund if they want to if it is NOT past 90 days from the date of purchase. Past 90 days there is no way for a seller, or eBay, to initiate a refund.
eBay will not force a seller to refund if it is past 30 days from the date of delivery.