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Cannot contact a representative or get a call
There is fraud on my account, yet I cannot get in touch with a representative, and the option to receive a call is missing. Also, once I sign in, I cannot even chat with the AI assistant. Just gives an error message saying something went wrong try again later.
6 comments
cocoa-859
OP2 weeks agoalso, the record regarding this transaction is missing from invoices..
eburtonlab
Mentor2 weeks ago@bluebuyer2025
Is it possible you made this purchase using a different eBay account? Or as a guest?
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If you are unable to get a call back, try contacting eBay via social media direct message:
https://www.instagram.com/ebay/
cocoa-859
OP1 week agothank you for your reply. Unfortunately, I do not have an Instagram account nor do I wish to have one. Also, you mentioned in your reply about having a different account. I have emails from eBay listing both usernames showing that it is actually the same account. At the bottom of the email list the username. It is not a guest. It is my user.
eburtonlab
Mentor1 week agoSign in to whichever account you used and find the transaction in your Purchase History and go from there.
cocoa-859
OP1 week agoThe history has been removed from my account... I am not kidding.. I also have no option to see past invoices.. Reports section is completely missing..... My username changed, but it is the same account. If I try to sign in to "the other" account, I can log in, but then when I go to settings, it reverts back to saying it is the "other" account... It doesnt matter how I go about it, I cannot get mt data prior 2024... PERIOD... I have printed and saverd invoices, yet NO ONE at ebay will say they can see those... NO ONE can reference Invoice numbers. Transaction ID's, email reference numbers FROM EBAY... NOTHING... Yet I have two years worth of invoices showing the invoices that are moving money to and from paypal, yet EBAY refuses to help me sort this out and move on....
eburtonlab
Mentor1 week ago · EditedYou may still be signed in to the wrong account. When you sign in to the correct account, you should see your history. Try using another browser or a private or incognito browser window.
If you can't sign in to the account, contact eBay via the Help & Contact page through the chat assistant. If you can't contact eBay that way, create an instagram account.