Locked
Discussions in this board are limited to the original poster and Community Mentors
Canel order
How long do I wait to cancel a buyers order if they have not paid?
1 comment
Locked
Discussions in this board are limited to the original poster and Community Mentors
How long do I wait to cancel a buyers order if they have not paid?
eastlaneave
Mentor6 days ago@lynn482011
I am sorry that happened, it's frustrating when buyers don't pay.
-- If it has been 4 days (96 hours) and the buyer has not paid, the order will cancel for "Non-payment".
This process refunds your final value fees.
TIP: When the sale is canceled for non-payment, the buyer gets a "strike". This is a hidden thing, but with enough, the buyer will be removed from eBay. And you as a seller can block these bad buyers, see the settings below.
You may want to block that buyer from future purchases: https://www.ebay.com/bmgt/BuyerBlock
To help avoid non-paying buyers in the future, here are some settings to consider:
1) You can block buyers with prior unpaid purchases:
Set your Buyer Requirements to –
- block "buyers" with x number of unpaid purchases (2 in 12 months is the most strict)
- block "buyers" who live in a place you do not ship to.
- Update block settings for active listings (and future listings)
https://www.ebay.com/bmgt/buyerrequirements
2) Make sure to exclude all the continents/countries you do not want to ship to.
https://www.ebay.com/ship/prf/excludeRegions
3) You can also block a specific Username that you had a bad experience with
https://www.ebay.com/bmgt/BuyerBlock
4) Enable the new Buyer Payment Requirements here: https://www.ebay.com/bmgt/buyerrequirements
✓ Auctions: Require buyers to provide a payment method before they place a bid
✓ Offers: Require all buyers to provide a payment method before they make an offer
5) Turn on Immediate Payment Required for all Fixed Price Listings.
https://www.ebay.com/help/selling/listings/creating-managing-listings/immediate-payment-works?id=4151
6) If you want your non-paying sales to cancel automatically at 4 days, you can enable that here:
https://www.ebay.com/Cancel/Preference/UnpaidPurchase