Locked
Discussions in this board are limited to the original poster and Community Mentors
Cancelled order
I bought this item. I paid and as soon as I paid I noticed I made a mistake. I canceled right away, but the system wouldn't let me. Asked to try later.
Later the same day, I cancelled. I contacted the buyer right away. Since this item was coming from China, I wouldn't get them on time since I was leaving the country on vacation.
I told the buyer why I wanted to cancel. I also called ebay and told them about the problem.
They said the item had not been mailed yet as I spoke to them. I emailed the buyer again and they said I could send back or refuse the package.
When the package arrived, my daughter took it to
the post office and returned it the same day.
Case went to the buyer's side, REALLY?
I was to sent the package back to China and pay for shipping. REALLY?
Note the address on the package is from CA
Please help, I have put in an appeal and it went to the seller again.
inceptions
Mentor3 years agoYou referred to the seller as the buyer throughout your post, but YOU are the buyer. Buyers cannot cancel orders. Buyers can request a cancellation, but only the seller can cancel an order and he is under no obligation to do so.
To return an item, you first needed to check to see if the seller accepted remorse returns. If not, you cannot return for a refund. If the seller does accept returns, then you need to open a return request through eBay so that the seller can send you a prepaid label and in this case it should have been to CA, not China.
I wish you had asked for help before taking all of these actions as we could have saved you some grief and money. You can also get help from the Help link at the top of any eBay page which will walk you through the return process.
lady_madonna
Mentor3 years ago@angelov10
You needed to go through the Ebay Return Request process.
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041