Cancellations-Newbie

Question

Does Ebay really expect me to send an order to California without getting paid? Funds on hold till the 27th.

So I mail , buyer receives it, doesn't like it, cancels and keeps item?

Is there someone to speak with?

lady_madonna · Answer

@askin7 According to Ebay, you can not withhold shipping while you are waiting for your payout.

comics-scifi-collectibles · Answer

@askin7 The buyer can't just cancel their payment.

You do need to ship within your stated handling time.

As a fellow seller I understand that waiting for your payout is frustrating.

Fund holds are normal for new and returning sellers.

New or infrequent sellers will experience transaction holds while learning best selling practices. This helps sellers become established and build a strong selling history on eBay. New sellers typically experience holds for up to 30 days, although sometimes it may be longer

You can see the fund holds policy on this page> https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&st=

Here's how to contact eBay customer service:

eBay agents are working from home so you have to request a call back or live chat.

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back or live chat

( If you receive the automated chat assistant type AGENT in the small box on the lower right of the linked page then you will see the options to contact a live agent, you may have to answer the chat bots questions before it allows you to connect to an agent, this is so you are connected to the right department)

If you are located outside of US or Canada then you will need to use the Chat option or Social Media

3. Or you can also contact customer service by sending a PRIVATE message on social media.

https://twitter.com/askebay
https://www.facebook.com/eBay/