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Cancellation request pending. Seller is not responding
Item has never arrived. There is no shipment tracking available. I requested cancellation. This request is pending. Seller is not responding. More than 3 days passed after cancellation request. What to do?
3 comments
eastlaneave
Mentor5 months ago@mikipa44
I am sorry this happened.
eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210
Here is how to formally request a refund of your full payment:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
3) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the seller doesn't respond after 72 hours, ask eBay to Step In.
mikipa44
OP5 months agoThank you. The estimated delivery date has passed already. I cannot submit the request: it is written “you cannot submit request at this time . Cancellation is open for this item” . The seller is not repainting and not confirming cancellation. It is a circle and looks not promising. What shall i do?
eastlaneave
Mentor5 months ago@mikipa44
Contact customer service to have them open the Item Not Received case for you.
-- How to Have eBay Call You --
There is no incoming phone number for buyers or sellers. If you want a call back from eBay Customer Service, here is how to get a call:
Start here https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&from=ContactUs
Scroll to the Bottom of the page
1) Click "Contact Us" or the ? then:
In the CHAT WINDOW
2) Type "Item Not Received"
3) Click "Refund" (or your topic)
4) Type "Agent" in the chat window
5) You may need to click "Something Else" or "More Options" or type "Agent" a few more times
6) Click “Have Us Call You” (or "Chat with an Agent")
-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.