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Cancellation request
I have a buyer that immediately requested a cancellation after payment was made and is giving me a lame excuse about not having the funds. I'm trying to decide what my options are here but eBay's help platform really isn't much help at all. I know I can cancel but that is a big inconvenience for me as I am in the middle of a move right now I wanted to get rid of these items. What I would really like to do is offer the item to the next highest bidder but for some reason, eBay won't let me see the list of bidders. I really don't want to relist this item, I know it will sell but I just don't have the time to deal with it. I would also like to block this buyer cuz I don't feel anyone that doesn't have the funds should not be bidding on any items, but I can't seem to find anywhere on the platform that allows me to do that either.
This is very frustrating for me as I am a new seller and I don't feel like this bidder was doing so with good intentions. I would also like to leave feedback to reflect this for future sellers, but eBay won't allow me to do that either. I am only allowed to leave a positive feedback which makes no sense to me when this person has done nothing positive for me and my situation.
golf_962
OP8 months agoThank You!!
eastlaneave
Mentor8 months ago@golf_962
I'm sorry that happened. As a fellow seller, I know exactly how frustrating it is.
Here are steps to do a Second Chance Offer and also how to avoid non-paying bidders.
✓ You can do a Second Chance Offer after you have canceled the first sale but haven't relisted yet.
Accept the buyer's cancellation request.
Then:
1) Find your listing here: https://www.ebay.com/mys/overview
2) Select Second Chance Offer from the drop-down list to the right, and then Continue.
3) Select the quantity of items (typically 1) you have to sell, the duration of the offer, and the bidders you want to send offers to. Then select Continue.
==>>Some buyers have opted out of promotional offers, and therefore won't show as eligible for a Second Chance offer.
- In that case, you can't send a Second Chance Offer.
- If you "relist" (not sell similar) all your watchers and prior bidders will be notified.
- Here's more information about a Second Chance Offer
https://www.ebay.com/help/selling/listings/selling-auctions/making-second-chance-offers?id=4142
TIP:
- You must cancel the first sale
- Don't relist the item
- You will see Second Chance Offer as an option only when the backup bidder allows offers.