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Cancellation of an order because of price increase that has not been shipped yet
Problem........Want Cancellation of a product ordered that seller wanted more money that was advertised. No shipment has been made. Seller is willing to cancel order but is not sure how the process works. I have followed directions to cancel the order without success.
1 comment
mr_lincoln
Mentor3 weeks agoHi @tcsdhus
First, Sellers CANNOT ask for more money than what was on the listing.
You can also tell the Seller to ship the item as advertised and then wait.
Buyers cannot cancel transactions, they can only request a cancellation. The Seller may or may not be honest, cancelling a transaction is not difficult.
If they do not cancel and do not ship below is what we advise Buyers:
Really sorry that happened ... the date you want to keep an eye on is the original estimated delivery date. One day past that is when you can process a claim.
You are protected by the eBay Money Back Guarantee for 30 days from the latest estimated delivery date: eBay Money Back Guarantee policy
You can file a claim via the item in your Purchase History that you did not receive your item one day past the original estimated delivery date and up to 30 days after that. Follow the steps in the claim and they will lead to an eventual refund.
You can report a Seller here: Online Customer Service - Report an issue with a seller