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Cancellation of an order and trying to contact ebay
I had an order recently cancelled by the seller. She cancelled the order after I was the only bidder and got at a decent price. I have been everywhere on this website to contact eBay to find out why it was cancelled ?? I have even called eBay numerous times w/out ever being able to get a person and continuously referred back to the help page. I know how to use a help page. The seller refuses to answer any of my messages I have sent her about the cancellation HELP
3 comments
kensgiftshop
·3 years agoThe seller doesn't have to reply to any messages.
Ebay wouldn't have any idea why it was canceled, so trying to contact them is a waist of time.
If you were the only bidder, the seller probably didn't get what they wanted, so they canceled the order.
What reason did the seller choose for the reason to cancel?
If they used any reason besides out of stock/damaged, you can report the seller for using the wrong reason to cancel the order.
https://www.ebay.com/help/action?topicid=4022
hu5255
OP3 years agoSeller is tera9310 !
woodland_gnome
·3 years agoWhat does it say in the message you got from EBAY saying it was cancelled. There will be one of 3 reasons that the seller gave: Out of stock; buyer requested; or problem with buyer's address (paraphrasing).
The seller automatically got a "defect" when s/he cancelled the transaction (unless s/he lied to eBay to blame you by picking one of the latter two, in which case come back with details so we can further advise you on that). That is the primary tool eBay uses to weed out bad sellers, downgrading the selling status of those who get too many relative to their sales volume (as opposed to having to pay employees to actually investigate to see how likely it was that the seller had a legitimate reason to cancel vs. deliberate policy violations).
You may leave appropriate (calm, factual--if the seller said that x was the reason say "seller said x. . ." so people don't think you are just jumping to conclusions) feedback to warn future buyers/bidders. If the usual links have vanished, go to anyone's Feedback Profile (doesn't matter who, click on the feedback score in parentheses behind the username) then scroll down to below the last comment on that page to find a "Leave feedback" link that doesn't vanish (it brings you to a list of items you can leave feedback for).
Theoretically you could sue the seller for breach of the contract of sale (for the difference between the auction price and what you ended up having to pay for a replacement), but that is almost never practical.