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Cancellation of Accidental Product Purchase
Hello,
I was debating on buying a product and my cursor seemed to be right over the confirm payment option, as I accidentally bought the item.
Realizing this, I quickly requested a cancellation, which I've never done through ebay before, and realized that ebay has this policy of giving sellers 3 business days to either accept or deny my "refund request" based on if they've shipped the item or not.
I very well know that in the 2 minute time frame of my accidentally purchasing and cancelling my order that the seller wouldnt have been able to ship the item, but I am realizing that the seller can utilize the loophole of using their 3 business days of being able to respond to instead, ship my item, and ultimately deny my request.
I really want my money back and am hoping that the seller is a fair person, but they didn't reply to my previous messages regarding general inquiries about the product, either.
lady_madonna
Mentor11 months ago@ne-43870
Sellers are not obligated to agree to requests to cancel the transaction.
When you receive the item, you can file a Return Request depending on the seller's return policy.
ne-43870
OP11 months agoI understand but I assume that if a user requests a cancel for their order within minutes of placing it, it should be reasonable to accept.
I will go review the sellers return policy in the meantime, thank you.