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Cancellation instead of Return
I have a buyer who requested a refund before I had even shipped the item. I initiated the return but then realized it should have been a cancellation. How do I resolve this? I can't find any help on eBay for this.
lisashr
Posted Sep 11, 2026 at 6:51 PM · Edited Sep 11, 2026 at 6:51 PM·Last reply Sep 11, 2026 at 6:56 PM
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comics-scifi-collectibles
MentorSep 11, 2026 at 6:56 PM@lisashr Please clarify as a SELLER can not initiate a return request. They can approve it.
You can however just go to the return request and select send refund. Here are the steps>
First ACCEPT the return>
How to accept a return
To accept a return:
Go to your Returns dashboard.
Select View return details beside the item.
Select Accept the return and then Continue.
If you're responsible for return shipping, choose how you'll arrange for the item to be returned.
If the buyer is responsible, choose your return address from the dropdown menu.
Enter a return merchandise authorization number, if you use them.
Select Confirm.
Then issue a full refund>
How to issue a full refund
To issue a full refund
Go to your Returns dashboard.
Select View return details beside the item.
Select Give a full refund and then Continue.
On the next page you'll see the refund amount. Select Refund the buyer.