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cancellation from seller
I received a cancellation from a seller that I had won the bid for a grandfather clock the reason stated is that the address they had for shipping the item to me was not a correct address. I messaged them back and told them that I have had the same address for 52 years and have not had any trouble. I purchased the item for a very good price and was the only bidder so I am wondering if they had sellers remorse and that is why they cancelled. How can I dispute the cancellation so I can receive the item. They did refund me but I would rather have the clock
2 comments
woodland_gnome
·2 years agoThe seller should have automatically gotten a "defect" when s/he cancelled the transaction, but the lie s/he told blamed you and avoided that. "Defects" are the primary tool eBay uses to weed out bad sellers, downgrading the selling status of those who get too many relative to their sales volume (as opposed to having to pay employees to actually investigate to see how likely it was that the seller had a legitimate reason to cancel vs. deliberate policy violations).
Report the lie at https://www.ebay.com/help/action?topicId=4850 I don't know if eBay will do anything about it (give the seller the defect s/he should have gotten if s/he had taken the blame him/herself, keep the cancellation blaming you from counting toward your Open Transaction Limits) but it's relatively easy to do it that way.
You may leave appropriate (calm, factual--if the seller said that x was the reason say "seller said x. . ." so people don't think you are just jumping to conclusions) feedback to warn future buyers/bidders. If the usual links have vanished, go to anyone's Feedback Profile (doesn't matter who, click on the feedback score in parentheses behind the username) then scroll down to below the last comment on that page to find a "Leave feedback" link that doesn't vanish (it brings you to a list of items you can leave feedback for).
Theoretically you could sue the seller for breach of the contract of sale (for the difference between the auction price and what you ended up having to pay for a replacement--"specific performance" where the court orders the delivery under penalty of contempt of court is available only in special circumstances), but that is almost never practical. eBay will never un-cancel a transaction that has been cancelled. It does not have the ability to send goons out to use physical force to make the seller ship to you or grab the item and ship it themselves.
rfmtm
Mentor2 years agoYou can report the seller here:
https://www.ebay.com/help/action?topicid=4022
1. Select The seller has violated one of eBay’s policies and click Continue.
2. On the next page, enter the seller's ID and select Other.
3. In the comment section, write "In order to avoid a defect, seller cancelled order stating address problem ."