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Canceling final sale item
Summary: tcaldwell_23 discussed a situation where a buyer requested to cancel a Pokémon card purchase that was listed as a final sale. Despite a timezone difference, the card was quickly shipped, and the buyer reached out too late. comics-scifi-collectibles advised that if the card is returned, tcaldwell_23 could get a refund for seller's fees if not using a priority campaign. The process would involve either going through eBay or handling part of the return externally after authentication.
I have a buyer that was asking for a cancellation of an item (Pokémon card) attempting to reach me before shipping went out . The item was listed as final sale. Due to a time zone difference he reached out to me later that day and because of it being a Friday I got the shipping out fairly quick before the weekend ( for ref; I accepted the order around 0830 and shipped are noon est. He reached out around 1730 est). I informed him I don't really mind working a refund but I would have to get in touch with eBay Cust support first to see due to it being a final sale. I used promotion for the item which took a chunk of funds out and I have also sent it to the authenticator. What should a recommend solution be? Can I even return it? Would I be in the negative due to the ad promotion or does that get returned as well? Thank you.
comics-scifi-collectibles
Mentor1 month ago · Edited@tcaldwell_23 If he returns the card and refund through eBay you do get your sellers fees back including the promoted listings fee for promoted listings GENERAL campaigns.
The promoted listing fees are NOT refunded for a PRIORITY campaign which is pay per click as other buyers were led to the listing through the campaign.
Once the card is delivered to him, if it passes authentication, then you can make arrangement for a return.
If the buyer can't file an eBay return request you would have to handle at least part of it outside of eBay. The buyer mails the card back to you directly without a case. Then you go to the sold item and select send refund from the drop down menu next to the item. Reason OTHER.... don't use out of stock.
Let me know if you have any questions.