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    canceling a return that has processed and now the buyer wants to keep the item
                     

    I sold a Muisc controller and the guy could get it to work and requested a refund.  So I gave the refund and he has changed his mind and wants to keep item.  Currently,  he has to return it to get his money back.. how do I cancel the return so that he can keep it and I get the money back?

    cnorthan
    cnorthan
    688View listings
    Posted 6 months ago·Last reply 6 months ago
                                           
             
    1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    eastlaneave

    eastlaneave

    Mentor6 months ago
    ~Community Mentor~4652View listings

    @cnorthan 

     

    If you haven't actually refunded, the money is just on hold, the buyer needs to close the return on their end.

    There is nothing you can do.

                                           
                                                                                     
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