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Cancel request on purchase not honored
Hi - I purchased an item and within an hour I put a cancel order request in with the seller and they never responded until after shipping the item. I have now put a return order item request in and have gotten no response from the seller too. I have opened a case and they sai becuase the item is authentic and matches the description I can't get a refund. I am not questioning what I received, I am questioning the lack of response from the seller when I followed the requirements for canceling an order as well as the seller not checking this request in a timely manner. Is there a way to talk to an actual person at eBay to resolve issues like this?
3 comments
evry1nositswindy
Mentor8 months agoBuyers can request a cancellation but not demand one. Many times the seller accepts the order and it is processed elsewhere, making a cancellation impossible. You can't return something you don't even have yet. What is the seller supposed to do? You now need to wait until the item is delivered. Next time, be sure before you hit buy it now.
jbragger
OP8 months agoHaving a cancellation option that essentially isn't something honored seems to be a flaw for a buyer. I get the idea of fulfillment but why present the option when it's not something that has any impact on a sale? Seem a bit misleading. And why have requirements around timing if cancelling an order. No protections for buyers is not really the best experience.
wooden_flower
Mentor8 months ago@jbragger
You can speak to customer service, but they will tell you that the seller does not have to agree to cancel your purchase.
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST