cancel refund for the wrong order by Customer

Question

Dear Community,

I am new seller, I sold one product to a customer, after receiving it customer applied for refund, the reason was "wrong item sent", without looking into much details I trigerred "Refund", afterwards I looked into order details and found out that the item was correct as what the customer ordered, I worte the same to customer but no response any more as the customer got the money, my mistake is that I didn't look into order details prior to trigerring the refund and now I am in loss... How to handle this?

Thank you

wooden_flower · Accepted Answer

You can not reverse a refund. Never refund the buyer until you receive the return. I hope it was not an expensive lesson.