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Cancel order
Purchased item as guest. A few days after expected delivery date and item hasn't shipped from seller. Tried to contact seller but they're no longer a registered user. Now a week later than expected delivery and eBay says they were NOT able to cancel my order for a refund. What can I do?
1 comment
jtzvwbug
Mentor1 year ago@togre-9574
Use the link below to open an "item not received" case. To get started, here's how to find your order details:
> Get help if you bought as a Guest
"If you don't have an eBay account, or didn't sign in to your account when you made a purchase, you can still request a return or report that an item hasn't arrived. Guest purchases are protected by the eBay Money Back Guarantee, if all eligibility requirements are met. So if the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help.
Finding your order details
To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email we sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".
If you can't find your guest order confirmation email, select the button on the Get Help page and eBay will send a link to your order details."
> If necessary: Ask eBay to step in