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Cancel my Oder from scammer
 
A person who had a bought my item had messaged me if they could and gave me there number because they had questions. I believe this is against ebay guidelines for trying to exchange personal information. I would like to cancel this order because the payments have been on hold and I believe that this person is a scammer for trying to ask questions through text instead of using eBay.
1 comment
eburtonlab
Mentor3 years agoHave received payment, according to eBay?
If no payment is received, then after four days you can cancel the transaction for nonpayment to give the buyer a strike and prevent feedback from being left. If you cancel earlier or for other reasons, the buyer will not get a nonpayment strike.
Add the user to your Blocked Buyer List to prevent that particular user from bidding on or buying any more of your listings, regardless of what other sellers do.
https://www.ebay.com/help/selling/resolving-buyer-issues/blocking-buyer-ebay?id=4082
Be sure to set your Buyer Requirements to preemptively block bids or purchases from users with two or more unpaid item strikes in the last year.
You can avoid unpaid items by listing your item for a fixed price with immediate payment required and by not accepting offers.