Cancel due to updated fees

Question

Hello,

I've ordered an item, then received a message from the seller saying that the fees will be higher than expected and if it was ok.
I responded that it wasn't and would like to proceed with a cancelation.
Since then I got no response from the seller and the shipping tracking is not moving.
How can I move on with this ?

Thanks a lot for your help.

lady_madonna · Answer

@ro-2595

IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request.

Go to your My Ebay page >> Purchase history

Select â€œMore actionsâ€ beside your item and then â€œI didn't receive it.â€
Click the box beside I want a refund.
Select Send request.

If the seller does not respond after 3 days, you can ask Ebay to step in to help you.

Find the item in your Purchase History
Select See request details
Select â€œAsk eBay to step in.â€