Locked
Discussions in this board are limited to the original poster and Community Mentors
Cancel 1st shipping label
I need to cancel the 1st shipping label I printed.
I printed the 1st label without reviewing the dimensions and weight of the package. So I corrected that information and printed another label. It is seller paid shipping so this doesn't affect the buyer.
Thank you for your help!
3 comments
shipscript
·2 years ago@rebuyz.chatt
You can void the original shipping label, but the tracking number may show on the sale in addition to the corrected one. Just be sure to let the buyer know that the second tracking number is the correct one. More instructions here for voiding the label:
https://www.ebay.com/help/selling/shipping-items/labels-packaging-tips/buying-printing-shipping-labels?id=4157#section6
rebuyz.chatt
OP2 years agoThank you for the information. When I went through the process, I received a message of: It is too late to void this shipping label. It has a status of "manifest". Any ideas on this? Really, I just want my money back on a label not used.
shipscript
·2 years ago@rebuyz.chatt
USPS has a 5 day limit on voiding a label. Sorry, it appears you have missed that window.
The other carriers do not actually bill until after the package is shipped, and you could contact customer service for a refund on labels for those carriers that didn't ship and weren't voided in time.