Can you please resend order confirmation email?

Question

Is there a way to have ebay resend an order confirmation email? I made a purchase this morning not realizing I was using a defunct email address to which I no longer have access. I've updated my email address now, but I still don't have the confirmation email. It seems like it should be a simple enough thing to request they re-send, but I haven't 'been able to find a way to do so. Any ideas?

eburtonlab · Answer

@happypandakaty

To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If you are unable to get a call back, try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/