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Can Somebody Help
I purchased a pair of (what I thought were counter height kitchen stools on the 27th of july) but as I did not know the true height of the stools I immediately cancelled them. Five days later I receive a message from eBay stating that my cancellation had been denied. I had NEVER RECEIVED ANY INFO OR COMMUNICATION from the seller and as of this date the seller has never sent me a tracking number. When I go back to look at the item I see a message telling me that have wait till August the 7th to ask eBay for further help. I have paid for the item and the seller has my money, they don't answer me and say their auction doesn’t take returns (not that they sent me a tracking # anyway) and I want my money back. Do I have any recourse with my bank. Any info would truly be appreciated
eastlaneave
Mentor1 year ago@ukusa300d
I am sorry this happened.
Please wait until Aug 7th and do the process through eBay first.
I assume you opened an Item Not Received Case or tried to open one?
eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210
Here is how to formally request a refund of your full payment:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
3) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund.